Communication skills are a must today! When we're in management
or leadership positions, they are even more critical. Most of us do a good job
of communicating when there are no issues or concerns; it's easy to talk when
there is no stress, tension, interruption, or deadline to meet. But when
problems exist, or when people disagree with one another, expressing yourself
clearly can become very difficult. This workshop will focus on why
communications misfire, tips/techniques for improving communications, and
learning how to find out what others really mean or want when they talk. It will
also help deal with situations that strain communication.
Participants will learn:
- How to approach a troubled employee;
- How to manage our feelings when confronting others;
- How to minimize the "hard feelings" that may occur; and
- How to build appropriate communication expectations.
This promises to be a lively and interactive session that will result in
better communication skills for everyone!
