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Customer Service and Telephone Etiquette
With continuous changes in the business environment, increased competition and pressure to manage costs, it is more important than ever to provide excellent service to our customers – both externally and internally. One area that often gets overlooked as an important customer service tool is telephone etiquette. This program provides the tools and techniques you need to provide terrific customer service whether you are a customer service rep, a salesperson, secretary, administrative assistant, receptionist, telemarketer, collector, or someone who wishes to brush up on your skills.
This session will cover:
- The essential elements of customer service;
- Creating a positive first impression;
- How to determine your customer’s needs and expectations;
- How to build satisfied clients;
- Defining your “internal” and “external” customers;
- Commandments for customer service;
- Dealing with stressful situations;
- Calming the angry customer; and
- Telephone etiquette – what works and what doesn’t.
Practical, workable ideas you can take back and implement will be the focus of this session. This is a highly interactive program, so come prepared to get involved, have fun, and learn new ways to improve customer service and telephone etiquette in your organization.
Order This Training Packet For $ 40
HR
Answers, Inc.
7659
SW Mohawk St.
Tualatin,
OR 97062
Toll
Free: (877) 263-4476
Bellevue:
(425) 454-6170
Fax: (503)
692-3772
www.hranswers.com
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