Developing a service attitude then utilizing it to ensure customer satisfaction is an involved process. Every industry is a service industry in the 1990's and beyond. Whether it is the internal or external customer, companies must now emphasize positive customer relations. This workshop will address:

• What the elements are of customer service;
• How to use service to get new customers;
• How to build satisfied customers;
• How should the upset or angry customer be handled;
• How to meet the service challenge over the phone; and
• How to offer recognition and incentives to staff for quality service.

Practical, workable ideas you can take back and implement will be the thrust of this session. Questions like "How do I keep my customers from going to the competition" will be answered. Discover good ideas and have fun at this humorous, down-to-earth, interactive workshop.