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Managing Conflict within an Organization
Most people don’t think about how to handle conflict until they are knee-deep in a situation. People often respond to conflict by trying to avoid it, by attacking or being frustrated because they do not know what to do next. Unmanaged conflict can lead to reduced levels of teamwork and cooperation, is time consuming which then diminishes employee commitment and can compromise quality and harm productivity. It can also increase workplace stress, cause higher employee turnover, and lower morale.
Attendees will explore:
- How to resolve conflicts based on “common interests”;
- How to get willing participants in problem/conflict solving;
- How to avoid emotional triggers;
- How to address problem behavior in a way that is specific, non-
- cusatory and constructive;
- When and how to apply pressure to gain a breakthrough;
- Effective strategies for defusing an escalating argument; and
- When to ask for outside assistance to handle employee issues.
This highly interactive workshop will cover valuable techniques to enhance conflict resolution, as well as provide alternatives for managing differences productively and efficiently while maintaining positive relationships. A comprehensive handout packet, exercises, and real business examples will make the session an outstanding opportunity to sharpen this important management skill and achieve a win-win situation.
Order This Training Packet For $ 40
HR
Answers, Inc.
7659
SW Mohawk St.
Tualatin,
OR 97062
Toll
Free: (877) 263-4476
Bellevue:
(425) 454-6170
Fax: (503)
692-3772
www.hranswers.com
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