Sometimes we do a good job of communicating, mostly when there are no issues or concerns. But when problems exist or when people disagree with one another, expressing ourselves clearly becomes much more difficult. The major cause of conflict is the breakdown in communication. This lively look at communication and conflict resolution will cover valuable techniques to enhance conflict resolution, as well as provide alternatives for managing differences productively and efficiently while maintaining positive relationships.
Special emphasis will be on:
- How and why communication difficulties occur;
- How to approach a troubled employee/co-worker;
- How to manage our feelings when confronting others;
- How to minimize the "hard feelings" that may occur; and
- How to resolve conflicts based on "common interest."
Highly interactive, full of exercises, humor and real work situations, this promises to be a fun and insightful program!
